Privacy Policy - Skyline IT & Media

1. About Us

Skyline IT & Media provides SaaS solutions for business communication, lead management, automation, WhatsApp Business Platform integration, customer engagement and support services.

2. Data We Collect

Name, email, phone number and business details
Company name, website, business address and industry
WhatsApp Business Account information such as WABA ID, Phone Number ID and access tokens
Customer names, phone numbers, messages, leads and conversation history
Technical logs, IP address, browser details and API usage

3. How We Use Data

To create and manage user accounts
To provide WhatsApp Business Platform integration
To send and receive messages on behalf of clients
To manage leads, conversations, templates and automations
To provide support, security, billing and analytics
To comply with legal and regulatory requirements

4. WhatsApp and Meta Data

Skyline IT & Media may process WhatsApp Business Platform data only to provide the requested services to clients. We do not sell, rent or commercially exploit WhatsApp Business Solution data.

5. Data Sharing

We may share data with:

Meta / WhatsApp for WhatsApp Business Platform services
Cloud hosting providers
SMS, email or OTP service providers
Payment gateways and billing providers
Legal authorities when required by law

6. Data Retention

We retain data only as long as necessary to provide services, comply with legal obligations, resolve disputes, maintain security and enforce agreements.

7. Data Security

We use reasonable security measures including access control, authentication, encryption where appropriate, logging, monitoring and secure hosting practices.

8. User Rights & Data Deletion Instructions

Users may request access, correction, deletion or withdrawal of consent regarding their personal data. To request data deletion from Skyline IT & Media systems, please follow the guidelines below:

How to Request Deletion:

Send an email directly to info@sitnm.com containing the following details:

Your full name
Your registered email address
Your phone number
Your company name, if applicable
Reason for deletion request

Processing Time

We will review and process valid data deletion requests within a reasonable period as required by applicable law.

Data That May Be Retained

Some data may be retained where required for legal, tax, audit, security, dispute resolution or compliance purposes.

9. Contact & Grievance Redressal

For privacy requests, deletion inquiries, or complaints, contact our designated officer:

Skyline IT & Media

Address: B-98, Sector 2, Noida, UP

Email: info@sitnm.com

Grievance Officer: Abhishek